Position: Customer Service Representative
Location: Work at Home
Terms: Full-time
Pay: $15/hr
Jobs Description:
Job Summary
As part of Team Alorica, you’ll help our clients by addressing their customers’ concerns, providing support, and resolving issues.
Responsibilities
- Assist customers with issues and concerns they are experiencing during the use of the product and/or service
- Document call-related information for auditing and reporting purposes
- Maintain and update customer information as necessary
- Upsell current customers on new or enhanced services
Qualifications
- High school diploma or GED
- Customer service experience is a plus
- Strong computer navigational skills
- Familiarity with Microsoft Office applications (Word, Excel)
- Excellent oral and written communication skills
- Exceptional listening/comprehension skills
- Professional and courteous
- Customer oriented
Work Environment
- Ongoing usage of phone and computer systems
- Your Work At Home environment must be in a private residence, located at the address listed on your personnel file.
- Alorica will provide the equipment you need to conduct your work which may include a webcam.
- You will need to provide an Internet/Broadband Internet Connection – DSL or Cable only. No Satellite, Dial-up or Wireless Internet connections.
- Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps.
Physical Demands
- Constant sedentary work
Benefits
- Health, dental, and vision coverage/HSA
- PTO
- Paid holidays and sick time
- Optional daily pay or weekly pay
- 401K retirement plan
- Leadership programs
- Paid training and tuition reimbursement
- Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
- Employee assistance program
- Additional voluntary benefits
Next Steps
- Place an application
- Complete your online assessment
- Our team will review your application
- If selected to move forward, our team will follow up directly
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.